SAAQclic: a digital portal to facilitate procedures for motorists | The difficult digital transformation of SAAQ

Posted On: March 24, 2023

The gate SAAQWith clic, available from Monday, you can replace your driver’s license, get a registration certificate or print your driver’s license without going to a branch of the SAAQ to call one of his representatives.

To use these online services, customers must first create an account through the Government Authentication Service. You will need to bring your social security number, health insurance card, driver’s license, and Revenu Québec notification number.

It’s a safety issue, we want to make sure when we identify someone it’s the right personnotes Dave Leclerc, vice president of marketing and traffic safety strategies and employee experience at the SAAQ.

Once done you will have access to your customer account with your license, registration, license plate status etc.

” We’ve gone from 300 legacy systems that were 40 years old to a single system with 10 billion data, so it’s really a big transformation. »

— A quote from Dave Leclerc, SAAQ’s vice president of marketing and traffic safety strategies and employee experience

For example, it will no longer be necessary to go to a counter to transfer property from one person to another. If you are buying a vehicle from a private individual on a website, it doesn’t matter, you can complete this transaction online.

In total, these are 50 new services that are available and provided at all times gradually […] More services will be added over the next few months. There SAAQ points out that there will be an induction period, which should last around three months, in particular to give employees the opportunity to familiarize themselves with the new tools.

The opening of the portal was interrupted on Monday morning due to a computer problem related to the capacity of one of the servers. The situation has been restored, but there will obviously be a lot of traffic.