The computer failure, which has paralyzed some Air Canada activities, has angered the airline’s customers, who in some places have had to wait hours on the tarmac.

• Also read: Lots of delayed flights for Air Canada

This chaos, disrupting departures across the country, is problematic not only for those traveling to a destination, but also for those looking to return home.

“It’s even more problematic for people who want to come back. They don’t know when they can return, they don’t know if the flight will still be available, and we’re taken to our destination, explains Jacob Charbonneau, President of volenretard.ca.

“It’s not like we can go home until this is resolved.” These are often very stressful situations for people.”

Is Air Canada to blame for the inconvenience caused since Thursday morning, or is it beyond its control? Difficult to say at the moment.

“If it’s a computer failure, it falls into Air Canada’s hands,” Jacob Charbonneau believes. We’re talking about compensation for passengers.”

The company’s support must also be ensured by rebooking travelers on other flights.

“With companies he has trade agreements with. We can think of the Star Alliance network. After nine hours we also talk about every airline with which he does not have a commercial agreement, so all standards of treatment change depending on whether the situation is due to the airline or not.

Technological progress at the service of its customers should primarily optimize the service, but the modernization of the system is definitely not without flaws.

“We’re coming back from automation and intelligence. Systems need to talk to you and be reliable. It is also the company’s responsibility to ensure that, on the one hand, the programs are safe from hackers and, on the other hand, the robustness of the solutions offered to the passengers is guaranteed.