TORONTO, March 23, 2023 /CNW/ -TD Bank Group (TD), in conjunction with Canadian Administrator of VRS Inc. (ACS), is the first Canadian bank to introduce a dedicated phone line for deaf customers using sign language, allowing them to use their Video Relay Service (VRS) application when TD serves their remote banking needs.

When customers call a TD contact center via VRS, customers and their American Sign Language (ASL) or Qubec Sign Language interpreters are connected to a specially trained and equipped TD colleague to ensure the security of customer information is protected and theirs Requirements meet the customer experience more accessible.

At TD, we are committed to ensuring that all customers and communities we serve have equal access to support and services. That’s why we’re thrilled to partner with ACS, the Canada VRS Video Relay Service (VRS) administrator, who helped us fill a service gap for deaf customers. By working closely together, we can ensure that customers who use VRS at Canada (SRV Canada VRS) receive a better experience when communicating with TD, which allows us to be a more inclusive bank for all,” said DawnCooper, Head, North American Customer Operations, TD Bank Group. “We’re proud to promote new services that encourage inclusion for our customers,” added Mr.^MeCooper.

VRS user under Canada (SRV Canada VRS) can now dial 1-844-229-0789 (LSQ/French) or 1-844-229-0787 (ASL/English) to reach the TD Contact Center, where a TD will transfer the call to the right TD colleague who will help create a smoother and more inclusive process.

This TD project is an exceptional example of the accessibility of the work. “I thank the bank for taking the company’s initiative to introduce a special toll-free number for VRS users in Canada,” he said Sue DeckerCEO of ACS.

Today’s announcement is part of TD Technology Day, an annual event that highlights technology and the bank’s unique approach to innovation and modernization. This year’s theme is Inclusive Innovation, showcasing how TD uses technology and innovation to drive inclusion for the benefit of our colleagues, customers and communities.

About TDBank Group
Toronto-Dominion Bank and its subsidiaries are collectively known as TDBank Group (the TD or the Bank). TD is the fifth largest bank in North America by assets, serving more than 27 million customers. These services are grouped into four main sectors operating in several financial centers around the world: Personal Banking and Commercial Banking Canada, including TDCanada Trust and TDCanada Auto Finance; US retail, including TDBank^mdAmerica’s most convenient bank^mdautoTD financing in the US, administration of TDHeritage in the United States and an interest in The Charles Schwab Corporation; administration of Inheritance and insurance, including administration of HeritageTD at Canada, TD Direct Investing and TDIssurance; and wholesale banking, including TD Securities. In addition, TD is one of the world’s leading online financial services companies with more than 15 million active online and mobile customers. As of January 31, 2023, TD’s assets totaled $1.9 trillion. Toronto-Dominion Bank is listed on the Toronto and the New York Stock Exchange under the symbol TD.

About Canadian VRS Administrator Inc. (ACS)
The Canadian VRS Administrator Inc., ACS for short, is a non-profit telecommunications service on behalf of the Council of Canadian Radio-television and Telecommunications (CRTC) to implement the Video Relay Service (VRS) and ensure its development, implementation and integration with the Canada.

SRV Canada enables deaf, hard of hearing, or speech-impaired Canadians using Quebec Sign Language (LSQ) or American Sign Language (ASL) to make calls through Internet video conferencing services.

The ACS and its Board of Directors are responsible for the national video relay service of the Canadathe SRV Canada, launched September 28, 2016. This service is available 7 days a week, 24 hours a day, 365 days a year.

SOURCETD Bank Group

Press release sent on March 23, 2023 06:00 and distributed by: