So did Valerie Lechner, who drove from Winnipeg to Regina. In your opinion, contrary to what has been said previously, sun wings informed travelers that only eight tickets were reserved for one flight WestJet to Regina on Monday afternoon.

Last week, Sunwing has announced it will cancel all flights from Saskatoon and Regina through February 3. The airline therefore had to do business with another company to enable its customers to reach their destination in Saskatchewan.

Coming back to Canada felt like a load had been lifted. There were people with babies who ran out of formula and diapers. In our technologically advanced age, how can Sunwing have so many communication problems? asks Valerie Lechner.

King Chen, traveling with 10 people including three small children, agreed. It was very frustrating. Arriving and departing flights were delayed. We checked further but there was no warning or informationShe says.

A bitter experience

According to Réginoise Theresa Joan Ayerst, the trip had an impact on her family. My 13 year old son is very scared and cried every day asking if we would ever go home‘ she said with tears in her eyes.

” We were really looking forward to leaving for Christmas but came back much more emotional and stressed. »

She adds that she will never fly Sunwing again. Other customers react similarly.

nightmare is the only word Bryan Marciszyn found to describe his experience sun wings. He was scheduled to return to Manitou Beach, Saskatchewan from Cuba on December 27.

I waited five days in my hotel lobby for a bus that never camehe said.

Another customer of the company, Elizabeth Bentley, says that every morning she had to lug her suitcases to the front desk to take them to the hotel room in the evening. With the other passengers stranded in Cuba, she had to repeat it for almost a week.

It was abandonment. I had put up a Christmas tree before I left, put presents in it and told my kids to come the night before, but we weren’t there. And then the New Year didn’t happen eitherShe adds.

Elizabeth Bentley believes her family made a mistake in believing they could trust sun wings for his flights.

Possible class action lawsuit

Manitoba resident Debra Geiler says she had to shell out more than $4,000 out of pocket to get from Cuba to Toronto and then to Regina before finally getting home in Brandon. She hopes for compensation.

She is among those who want the federal government to investigate the disrupted service sun wings.

In an emailed statement, the Saskatchewan government said it expects the company to be held accountable for the situation.

The founder and coordinator ofAir Passenger Rights, Gábor Lukács adds that all passengers should be compensated sun wings.

With all these cancellations, which are entirely Sunwing’s responsibility, they have to compensate the passengers for lost wages, meals, accommodation, etc.he says, encouraging passengers to file complaints and demand refunds.

No matter how long it takes, they have to do it. You must not allow sun wings keep their moneyhe said.

The Canadian Transportation Agency could fine up to $25,000 per passenger per incident for many of these violations, but I’m afraid that won’t happen any time soon.however he says.

With information from Pratyush Dayal