The positions will be based in call centers in British Columbia, Alberta and Manitoba, where Rogers is committed to increasing the number of customer-facing positions.

In the demands it made in exchange for greenlighting the transaction, Ottawa demanded that Rogers create 3,000 new jobs in western Canada.

The telecom giant recalled that all of its customer service positions have been in Canada since 2020, when it announced the relocation of 150 jobs overseas at call centers in Ontario, Quebec and the United States from New Brunswick.

Rogers argued that it was the only national telecommunications service provider with all call centers in the country, as were its Fido and Chatr brands.

Competitors Bell and Telus rely on call centers in other countries for customer service.

Rogers also said it plans to hire about 1,000 additional customer service specialists across the country.

“As a proud Canadian company, we are committed to investing in Canada,” Rogers CEO Tony Staffieri said in a statement.

“By bringing these jobs back to Canada, we ensure our customers are served by a team that not only has an in-depth knowledge of our products and services, but also of the communities in which they live and work. »

Rogers plans to move all Shaw jobs overseas by the end of September, with those related to customer service expected by September 1st.^ah July.

Earlier in April, Rogers said the creation of about 3,000 jobs will be aimed at supporting investments in networks, services and technology in western Canada.

The agreement stipulates that Rogers must create these positions within five years and maintain them for at least a decade.