Raytheon Technologies: Pratt & Whitney Canada launches its Interactive Service Catalog, a new platform designed to guide each customer to a service quote customized for their engine

ORLANDO, Fla. October 17, 2022 – Pratt & Whitney Canada (P&WC), a division of Pratt & Whitney, today announced the launch of its new interactive service catalogue. This digital, self-service tool helps customers find maintenance solutions and services from P&WC tailored to their engine model, lifecycle stage and the aircraft they power. The Interactive Service Catalog contains more than 70 service offerings specifically tailored to the 66,000 P&WC engines currently in service worldwide. Thanks to this new tool, choosing the maintenance solutions and services adapted to your engine has never been easier.

“The Interactive Service Catalog is part of the digital transformation currently taking place in our aftermarket segment to improve our customer experience,” said Irene Makris, vice president, customer service, at P&WC. Our portfolio is constantly enriched with new offers, adapted to all phases of the life cycle of our engines. It is therefore important to make the choice easier for our customers, so that they can easily orientate themselves towards the maintenance solutions specially designed for their engine and aircraft. »

This easy-to-use digital self-service tool was recently launched on the company’s website. It takes each customer step-by-step through a series of simple and short questions aimed at identifying the engine model, the date it entered service and the aircraft it will power. Based on this information, the Interactive Service Catalog offers the most appropriate maintenance solutions and services for the customer’s engine and stage of its lifecycle.

“Our tool is a kind of personalized online concierge. You can use it to filter and quickly find the products and services that best suit each customer, explains Mr.me Macris. It also helps connect users to a P&WC sales manager in their area. The latter will be able to answer any other questions about our services and advise everyone individually. »

The Interactive Service Catalog addresses the specific needs of aviation customers who want access to more self-service information and more digital resources anytime, anywhere and from any device.

About Pratt & Whitney
Pratt & Whitney is a world leader in the design, manufacture and maintenance of aircraft and helicopter engines and auxiliaries. For more information you can visit our website: www.prattwhitney.com. If you would like to receive press releases directly and be informed about our news, please register here.

Jillian Snider

Extreme problem solver. Professional web practitioner. Devoted pop culture enthusiast. Evil tv fan.

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