Nairah Ahmed, The Canadian Press
Toronto Pearson Airport management says an increase in staffing has significantly improved service and that the problems that wreaked havoc at Canada’s largest airport last summer have been resolved.
The Greater Toronto Airports Authority (APGT) says the 10,000 new employees hired since last summer have helped “tangibly improve the passenger experience across operations.” “These advances have resulted in faster check-in and boarding processes, reduced wait times and improved baggage infrastructure,” the airline said in a statement.
APGT President Deborah Flint said “the new investments we’ve made in staffing” have improved Pearson’s performance.
“Our Airport Service Quality Program’s #1 ranking for quality of customer service in North America in the second quarter reflects Toronto Pearson’s strong foundation,” she said.
Several incidents, delays and delays occurred last summer as pandemic restrictions were eased. This led to an oversupply of baggage services, tens of thousands of flight cancellations and many passengers being held on the tarmac while waiting to board the planes.
Ms Flint says that along with hiring more staff, improving digital operations has improved the passenger experience.
She added that management is committed to further developing technology at the airport to facilitate the check-in, security and boarding process.
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