This is the highest proportion in the region.

Conversely, only 7% of patients in the Côte-de-Gaspé have failed to show up for their doctor’s appointment in the last few months. In Haute-Gaspésie and in the MRC in Rocher-Percé, 8% and 11% of people respectively did not inform the staff of their absence.

Between last April 1st and last November 24th, the ZISS de la Gaspésie confirms that the various health professionals have made 76,612 medical appointments. Of these, 8476 meetings were missed. That is almost every eleventh person.

In order to achieve this result, the ZISS calculates all appointments, not only those for doctors, but also those with a speech therapist or in physical rehabilitation or for an assessment with a specialist nurse (NP).

Appointments that were canceled by patients a few minutes beforehand were also included in the calculation. If you give 15 minutes advance notice, we can no longer fill the time slot that has just become available comments Jean-François Sénéchal, deputy director of the professional services department at the CISSS de la Gaspésie.

According to Jean-François Sénéchal, this is one of the first times that the CISSS is paying so much attention to this data.

These absences have two main consequences, explains the manager. During the time that a time slot becomes available, he says we have people available to meet patients and not directly service the population, so that’s the first consequence for our teams.

” But it also impacts other patients who are struggling to get an appointment. We keep our waiting lists. »

Several factors explain the missed deadlines, admits Jean-François Sénéchal. We understand very well that there are people who, for certain reasons, cannot appear on the date and at the planned place, but if we could have a warning a few days, a day in advance, it would allow us to redistribute our appointments .

the ZISS therefore wants people to take responsibility for the appointments assigned to them. So that we can offer the time slot to someone else who is also waiting for services comments the manager of the ZISS.There are people waiting for these servicesremembers Mr. Sénéchal.

the ZISS examines the possibility of an appointment confirmation system via SMS. This solution is not perfect. There are comments on the speaker for that ZISS, considering certain factors, especially our clientele who are quite old, are they familiar with technology? But we take it very seriously.

the ZISS does not explain the differences between certain sectors of the Gaspé. We have not reached the detailed analysis of this data says Mr. Senéchal.

With information from Roxanne Langlois