It was a document containing information about a passenger’s return flight from Calgary to Vancouver, which was posted on two of the company’s social media accounts with 1.5 million followers.
The post was deleted minutes later, and the airline said it had launched an investigation into the incident.
WestJet spokeswoman Morgan Bell says this is an isolated case and the airline has contacted the affected passenger about it.
She adds that the company has systems in place to manage personal data in accordance with federal law.
Second incident in a few months
This is not the first such incident involving WestJet. In August, several people told CBC/Radio-Canada have seen personal information of other users on the company’s mobile app.
According to the report, the company’s customers’ phone number, mailing address, email address, date of birth, number of flight vouchers and WestJet dollars and, in some cases, the last four digits of their credit card numbers were published in the application.
WestJet said in a statement at the time that the issue was due to an internal technology change and was fixed in just over 30 minutes after it was discovered.
The airline also reported that only 0.05% of its customers were affected by the incident.
Extreme problem solver. Professional web practitioner. Devoted pop culture enthusiast. Evil tv fan.
;Composite=(type=URL,url=https://images.radio-canada.ca/v1/assets/elements/16x9/outdated-content-2021.png),gravity=SouthEast,placement=Over,location=(0,0),scale=1)
