This is shown by data collected by on Thursday The press by the company. It is estimated that around 11,600 customers were served at a physical branch on Mondays and Tuesdays, an increase of around 1,000 people per day compared to the previous week.

“We see a good increase in the number of customers. The waiting rooms are full, but in many cases there are practically no queues outside,” said spokeswoman Geneviève Côté.

As of Wednesday night, the average wait at centers was 35 minutes, again according to SAAQ figures. From February 17th to March 8th, the number of transactions made in its centers and on its digital platform was 1,339,950. Note: However, a customer may have completed more than one transaction.

On the “SAAQClic” platform itself, more than 198,000 transactions were carried out by the end of the day on Wednesday, an increase of 11,120 compared to the previous day. In total, the number of subscriptions to the new digital platform has now reached almost 63,000 users.

“These indicators tell us that the situation is improving a lot. When it comes to the customers who are served in service centers, we are still talking about an increase of 1,000 people compared to the previous week, so that is a good improvement,” says Ms. Müller. page about it.

Additional RAMQ measure

The Régie de l’assurance maladie du Québec (RAMQ) announced Thursday that it will no longer be required to present to the offices of the Société de l’assurance automobile (SAAQ) to renew the insurance card. However, the measure will not be permanent.

“Temporarily we simply invite you to send us your completed and signed renewal form by post. You don’t have to provide a photo: we will use that in your file,” RAMQ said in a press release issued on Thursday, indicating that a new renewal notice can be sent to you if necessary.

However, if your card has expired for more than six months, you must call the Régie to obtain a new one. “If it’s less than six months, use the renewal notification you received. In any case, you do not have to go to the offices of the SAAQ,” the organization emphasizes.

Typically, driver’s license and health insurance card renewals are performed simultaneously at SAAQ offices, and have been for several years.

This new flexibility measure was therefore introduced to avoid citizens having to go to a SAAQ service point. In recent weeks, the traffic and waiting times in the SAAQ offices have been very high due to the difficulties related to the government company’s digital transformation.

However, queues continued to be observed at several service centers on Thursday. SAAQ also stated earlier in the day that its computer systems were “affected by a slowdown, the impact of which is on the delivery of [ses] “We apologize for any inconvenience this situation may cause you,” the company said, before confirming shortly afterwards that the situation had been restored.