Published on March 19, 2024 at 3:52 p.m
Air Canada has committed to implementing several measures, such as creating a Director of Customer Accessibility position – which is now in place – and requiring annual training for its 10,000 frontline employees. (Photo: The Canadian Press)
Air Canada’s president and CEO and stakeholders have expressed conflicting views on the accessibility of the country’s air transportation system.
Michael Rousseau, CEO of Canada’s largest airline, testified before the House of Commons Transport Committee on Tuesday, arguing that an overwhelming majority of the 1.3 million passengers who requested special assistance last year had a positive experience.
As part of a three-year plan, Air Canada has committed to implementing various measures such as: B. creating a director of customer accessibility position – which is now in place – and committing to annual training for its 10,000 frontline employees.
But David Lepofsky, a disability rights attorney, said the complaint statistics do not reflect the experience of many people with disabilities, who sometimes have to wait for hours without assistance or guidance from their co-workers.
Lepofsky says Canada needs stricter rules and enforcement to ensure compliance and accountability.
There have been several incidents involving Canadian airlines in the past year, including the case of a British Columbia man with spastic cerebral palsy who had to be dragged off an Air Canada plane in Las Vegas.
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