It all started on November 14th.

That day, when Banej Shafiei showed up at the checkout desk of a Walmart store in Richmond Hill, he found his wallet was missing and his credit card (Walmart Rewards Mastercard) had been stolen.

The couple said they immediately alerted the credit card company, submitted a police report to Walmart and spent hours with the chain’s customer service department, but to no avail.

They received a fraudulent expense bill for $4,117, including a $29 overage fee, which is due next Monday.

” I’m angry at Walmart. I tell people, “Don’t buy from Walmart.” »

Walmart says it has spoken to the couple and is in touch with credit card company DuoBank.

The 16 fraudulent transactions using the stolen card – all at a Walmart store – were made by tapping the payment terminal without entering a security code (PIN) or providing a signature.

” It is shocking. It is not safe for seniors to use the Walmart Rewards Mastercard. »

Victim is not liable for theft

CARP’s Bill VanGorder is surprised that the dispute is still not settled.

I’ve never seen a case like this where a credit card company doesn’t act when the person has done everything in their power to protect their cardhe says.

His association, he adds, told credit card companies a few years ago about its fears about paying without means of payment PEN. We have been unreservedly advised that if a card is stolen and used through no fault of the cardholder, the [le client] would be protectedhe says.

Based on information provided by CBC’s Trevor Dunn