The shortcomings cited in this lawsuit are very numerous.

Lise Gagnon was admitted to the RPA St-Charles in December 2021. She suffers from Alzheimer’s. As the months passed, his relatives began to worry. In June 2021, her children decided to hide a camera in her room to check if she was safe.

In the civil lawsuit, her attorney points out that they took pictures of employees allegedly committing theft in the room, who allegedly displayed verbal aggression and abrupt gestures, and who allegedly put the woman to bed very early, around 5 a.m. or later would have 6 p.m

what we see in particular [sur les vidéos prises par la caméra], it is at least an outright stealing servant who enters her apartment at night for no reason and rummages through her belongings, eventually rummaging through her wallet and stealing money. A complaint has been made to the police and, according to our information, is currently being investigated at this level.emphasizes Patrick Martin-Ménard, the lawyer specializing in family medical responsibility.

We see servants yelling at Madame, disrespecting her, infantilizing her. Sometimes we see orderlies putting the lady to bed at 6:30 p.m., pretending it is 11 p.m.he adds.

According to him, the condition of the resident has also changed significantly worsened during his stay. She lost 20 pounds, experienced a marked and accelerated deterioration in her underlying medical conditions, including a significant loss of autonomy.

According to the lady’s daughter-in-law, who often visited her RPA, there would also be a single nurse caring for 12 to 21 residents. She also pointed out that there was a lack of monitoring of residents, that hygiene care was inadequate and without stimulation, residents would remain isolated.

I think there needs to be an interrogation that is done at the level of the CUSSS

Radio-Canada contacted the director of RPA Residences St. Charles, Éric Pouliot. The latter indicated that since a complaint was lodged with the Complaints Commission of the Health Institution, follow-up has been carried out at the CIUSSS de l’Estrie – CHUS. employees were laid off. He declined to comment on the civil lawsuit, however, as the case has been taken to court.

The CIUSSS de l’Estrie – CHUS will not be prosecuted in this case. The family attorney still has some questions about the health facility.

All of this combined demonstrates systemic abuse and repeated attacks on the dignity, safety, physical and psychological integrity of Mrs.Martin-Ménard notices me.

” I think that at the level of the CUSSS, at the level of the Ministry of Health, there needs to be a consultation on the decisions that are taken on authorization RPA caring for patients with significant needs, significant loss of autonomy. I think elements need to be considered from a more systemic point of view. »

In an e-mail to Radio-Canada, CIUSSS de l’Estrie – CHUS indicated that the ongoing proceedings with its Complaints Officer were confidential and that it could therefore not comment on the file.

Civil claims are usually processed within 12 to 18 months, unless an amicable settlement is reached in the meantime.

With information from Guylaine Charette