Esteben Harguindeguy particularly regrets the lack of transparency that Petro-Canada has shown in this whole story.

“We are made loyal and then we are the least of their concerns,” said the Repentigny resident, who made his request in an interview on Friday, July 7.

As this loyal Petro-Canada customer walked into his gas station on June 21, he realized something was wrong. Loyalty program didn’t work. Not even on the following days. According to him, the employees themselves were misinformed and conveyed conflicting information to customers. He was also asked to pay cash when he filled up – which was the case at several Canadian gas stations. Finally, he was informed that there had been a cyber attack.

On June 26, Suncor confirmed that hackers had gained access to its Petro Points customers’ personal information, without providing further details.

On a fraudulent website

“We believe that the Petro Points information obtained from the unauthorized party is limited to your name and the information you may have provided since participating in the program, including but not limited to your email address and mailing address, your phone number, your phone number and your date of birth,” Suncor told customers.

However, Esteben Harguindeguy fears sensitive information could fall into the hands of these malicious individuals as he personally received an alert that his contact details ended up on a fraudulent website. In his opinion, the oil major should have been proactive and kept its customers informed of the situation and how it might affect them.

In his class action motion, filed on behalf of Canadians affected by the situation — the number of whom is unknown — he criticizes Suncor for failing to provide Equifax protection to its customers since the leak. He demands that this be done, as well as financial compensation for the damage caused by the cyber attack and whose management is deemed to be deficient.

Points are credited

On Monday, the employee at Petro-Canada on Saint-Denis Street in Montreal kindly confirmed to us that the program is still indefinitely suspended and that the parent company has not provided him with any additional information.

However, the oil major claims that points lost during the suspension of the program will be credited to customers.